“They have an online help desk where we can create tickets that they promptly act on. We are completely covered and taken care of.” 

— David Barnes, CEO, Barnes Electrical Contracting 

The Client

Barnes Electrical Contracting is a full-service electrical contractor serving the Northern Denver Metro. This medium-sized business, headquartered in Lafayette, CO, works with sensitive data and requires consistent uptime of IT systems to communicate with workers in the field. When it came time to address shortcomings in their technology, they turned to Aspire for office IT support. 

Challenge

Barnes Electrical Contracting needed a complete upgrade to all IT systems. The hardware and IT infrastructure that they relied on had become dated, and cybersecurity concerns left the organization vulnerable. Upgrading workstations and implementing new security protocols would require an experienced IT staff who could minimize downtime while providing prompt service.

Solution

The team at Aspire got to work immediately. After an initial review of the organization’s IT situation, plans were put in place to stage workstation upgrades to ensure that the client experienced minimal downtime. To alleviate cybersecurity concerns, the Aspire staff configured a network firewall and put data backup solutions in place. 

Results

With new hardware, software, and cybersecurity measures in place, the client improved office productivity while tempering worry over data loss. Following the upgrades, Aspire remained as a critical component of Barnes Electrical Contracting’s office IT support plan. Ongoing support via an online helpdesk ensures that any incidents are promptly reported and resolved.  

The communication from Aspire’s technicians and the attention given to the client produced trust and appreciation that fostered a strong, long-lasting partnership. Aspire’s proactive approach and responsive support have not only stabilized Barnes Electrical Contracting’s IT environment but also empowered them to focus more on their core business objectives without the distraction of technology concerns. The client continues to enjoy success without the stress of dealing with IT issues.  

SChedule Consultation

Keith Vislay